Job ID|~|Job Title (Primary)|~|Company Name|~|Industry|~|Experience Level|~|Job Type|~|Is Remote|~|Currency|~|Salary Min|~|Salary Max|~|Date Posted|~|Location City|~|Location State|~|Location Country|~|Job URL|~|Job Description|~|Job Source,in-5415733b31fa0e72|~|IT Support Technician|~|Wheelhouse IT|~|Not Provided|~|Not Provided|~|FULL_TIME|~|True|~|USD|~|35000.0|~|39000.0|~|2025-04-14|~|Fort Lauderdale|~|FL|~|US|~|https://www.indeed.com/viewjob?jk=5415733b31fa0e72|~|At WheelHouse IT we believe in providing the best support to our clients and growing with the business. We are currently seeking a Support Technician to provide remote and on\-site support for PCs networking equipment servers and desktop software for small medium\-sized and enterprise organizations. This position is located at our Fort Lauderdale headquarters and the compensation range is $35000 to $39000 per year depending on experience level.
We are HALO! We connect people and brands to create unforgettable meaningful and lasting experiences that build brand engagement and loyalty for our over 60000 clients globally including over 100 of the Fortune 500\. Our nearly 2000 employees and 1000 Account Executives located in 40\+ sales offices across the United States are the reason HALO is \#1 in our $25B industry.
The **IT Support Engineer** is a senior role on the Service Desk Team. This position is a technical role whose purpose is to fill in the gaps between the various available support teams consolidate knowledge and support the support teams. This role will uplift the quality of documentation and tactical solutions providing subject and process matter expertise. To succeed at this role the candidate must excel at teamwork collaboration communication and conflict de\-escalation. The individual’s goal is to quickly triage problems accurately identify root cause and work with senior technical resources to implement reliable and consistent workarounds to assure reduced downtime for affected staff and clients.
As a Support Technician you will report to the Support Desk Manager and work as part of a team that is committed to the future of the organization. You will perform a wide variety of IT support ranging from desktop and peripheral support to server and network issues. You will work directly with clients and internal staff of all technical levels and be driven to provide only the best customer service and support.
**Responsibilities**
* Responds promptly to all requests for assistance and prioritizes and completes requests using professional communication with a high level of customer service within reasonable timeframes.
* Installs configures tests maintains monitors and troubleshoots end\-user computing hardware (including desktops laptops printers mobile devices telephones etc.) and related software.
* Manage and troubleshoot endpoint issues including but not limited to: Laptops Desktops Point of Sales Tablets Smart Devices Phones
* Manage and troubleshoot end\-user application issues including but not limited to: Microsoft O365 Adobe Creative Suite Atlassian Suite Salesforce
* Troubleshoot general network issues including but not limited to: Wireless networking Wired networking Network tracing IP configuration Firewall configuration
* Acts as a liaison between Level 1 Level 2 and Level 3 support to assure solutions are well documented and repeatable
* Participate in vendor management to assure expedited support of products and services.
* Participate in security management to ensure security controls are enforced and compliant with policies and procedures.
* Participate in problem resolution root cause analysis and emergency incident response.
* Subject matter expert across multiple applications products and technologies.
* Process matter expert across multiple workflows processes and procedures both technical and non\-technical.
* Generate professional communications
* Generate technical documentation including formalized workflows processes and procedures.
* Acts as a technical business analyst.
* Develop tactical resolutions and workarounds as needed.
* Provides training on workflows processes and procedures.
* Assist with maintenance and administration or systems and network when required.
* Other duties as assigned.
Requirements:
Requirements:
* Bachelor’s degree in related field 5\+ years Support experience or equivalent combination of education and experience
* Strong knowledge of Microsoft utilities and operating environment
* Flexibility to be a team player who is willing to work extended hours when needed
**Preferred Skills**
* 1\+ years of experience in supporting network connectivity and networking equipment for LAN/WAN topologies Microsoft Products (i.e. Office 365 Windows OS's) Microsoft Active Directory administration and internet\-related technologies including registrars SSL and hosting providers
* Technical certifications or training equivalent to A\+ and Network\+ preferred
* A\+ Certification
* Prior experience in an MSP or support environment highly desirable
* Network\+
* Familiarity with server hardware and related technologies such as RAID iLO DRAC bare metal restores and backup methods considered a plus
* Server\+
* Experience with LabTech or similar RMM and ConnectWise or similar PSA software desirable
* Linux\+
* Strong work ethic attention to detail problem\-solving skills and ability to work well with others
* Local candidates only
**Compensation:** The estimated base salary range for this position is between $59000 \- $83000 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range compensation decisions are influenced by various factors. At HALO these include but are not limited to the scope and responsibilities of the role the candidate's work experience location education and training key skills internal equity external market data and broader market and business considerations.
**Benefits:** At HALO we offer benefits that support all aspects of your life helping you find a work\-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical Dental Vision Life and Disability insurance along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
**More About HALO:**
At HALO we energize our clients' brands and amplify their stories to capture the attention of those who matter most. That’s why over 60000 small\- and mid\-sized businesses partner with us making us the global leader in the branded merchandise industry.
Our benefits package includes medical dental and vision insurance short\-term and long\-term disability insurance life insurance 401K with company match flexible work from home options paid vacation a company\-sponsored cell phone performance\-based bonuses training and other perks that make this a great place to work learn and grow. We also have Friday Happy Hours and quarterly major company events to promote team bonding.
* **Career Advancement**: At HALO we’re passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO you’ll have the opportunity to accelerate your career by learning from their experience insights and skills. Plus you'll gain access to HALO’s influential global network leadership opportunities and diverse perspectives.
* **Culture**: We love working here and we’re confident you will too. At HALO you’ll experience a culture of ingenuity inclusion and relentless determination. We push the limits of possibility and imagination by staying curious humble and bold breaking through yesterday’s limits. Diversity fuels our creativity and we thrive when each of us contributes to an inclusive environment based on respect dignity and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability transparency and dependability.
* **Recognition**: At HALO your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time you’ll accumulate recognition that can be converted into gift cards trips concert tickets and merchandise from your favorite brands.
* **Flexibility**: Many of our roles offer hybrid work options and we pride ourselves on flexible schedules that help you balance professional and personal demands. We believe that supporting our customers is a top priority and trust that you and your manager will collaborate to create a schedule that achieves this goal.
HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race color religion sex pregnancy (including childbirth lactation and related medical conditions) national origin age physical and mental disability marital status sexual orientation gender identity gender expression genetic information (including characteristics and testing) military and veteran status and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit develop and retain the most talented people.
Responsibilities:
* Provide remote and on\-site support for PCs networking equipment servers and desktop software for small medium\-sized and enterprise organizations
* Work directly with clients and internal staff of varying technical abilities
* Contribute to the maintenance and enhancement of internal systems and customer\-facing hosted and cloud environments
* Participate in projects when needed
* Contribute to improving the IT environment and providing exceptional customer service and support
HALO participates in E\-Verify. Please see the following notices in English and Spanish for important information: E\-Verify Participation and Right to Work.
Prior experience in an MSP or support environment server hardware and related tech LabTech or similar RMM experience and ConnectWise experience or similar PSA experience are all considered a plus. Only local candidates in Fort Lauderdale FL need apply.
*HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case\-by\-case basis.*|~|indeed,go-W0Tmb9QGOz3Lib5hAAAAAA==|~|Product Manager CRM Marketing & Data Cloud|~|PPG|~|Not Provided|~|Not Provided|~|Not Provided|~|True|~|Not Provided|~|Not Provided|~|Not Provided|~|2025-04-12|~|Pittsburgh|~|PA|~|Unknown|~|https://careers.ppg.com/us/en/job/PIIPIIUSJR2433940EXTERNALENUS/Product-Manager-CRM-Marketing-Data-Cloud?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic|~|As the Digital Product Manager CRM Marketing & Data Cloud you will play a pivotal role in shaping and executing our strategy to optimize customer engagement retention and acquisition. In order to unlock financial impact you will lead a cross functional cross business unit team through delivery of Salesforce Marketing Cloud Account Engagement & Salesforce Data Cloud and collaborate closely with cross-functional teams including Marketing Sales Commercial Excellence and IT to drive the development implementation and process improvement of CRM solutions.
This is a role will require 20-30% travel. It is based in Pittsburgh PA (USA) or Remote. Relocation assistance available.
If you are up for the challenge ready to step up to opportunities and driven to improve yourself and the environment we want you to be a part of our exciting fast\-paced and dynamic team!
Key Responsibilities
• Scale Salesforce Marketing Automation Account Engagement and Salesforce Data Cloud globally across PPG’s Strategic Business Units and regions with a focus on negotiating trade-offs to achieve as much standardization as possible while meeting business objectives
• Define and prioritize the product roadmap considering customer needs competitive landscape and business objectives.
• Collaborate cross-functionally with Marketing Operations Sales Commercial Excellence and IT teams to ensure alignment and successful execution of initiatives.
• Work closely with stakeholders to gather and prioritize requirements translating them into actionable product features and enhancements.
• Oversee the end-to-end product development lifecycle from ideation and design to development testing and release.
• Define and monitor key performance metrics to assess product performance identify areas for improvement and drive optimization efforts.
• Stay abreast of industry trends competitor offerings and emerging technologies to inform product strategy and decision-making.
• Leverage customer feedback data analysis and market research to gain insights into customer needs and preferences informing product enhancements and innovations.
• Effectively communicate product plans progress and updates to internal stakeholders executive leadership and external partners as needed.
Qualifications
• Bachelor’s degree in Business Information Technology or a related field (or equivalent experience).
• 3+ years of hands-on experience with Marketing Cloud and Data Cloud Technology as a Product Manager Administrator or Consultant.
• Proven track record of managing Salesforce projects and delivering measurable business outcomes.
• Strong understanding of sales processes metrics and best practices.
• Experience with Agile and/or Scrum methodologies.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills with the ability to influence and collaborate across teams
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
9Y5dSPiSlT|~|indeed,go-yiukjIh3eVWiiXcRAAAAAA==|~|Help Desk Technician|~|Red River Technology|~|Not Provided|~|Not Provided|~|Not Provided|~|True|~|Not Provided|~|Not Provided|~|Not Provided|~|2025-04-14|~|Chantilly|~|VA|~|Unknown|~|https://onmogul.com/jobs/help-desk-technician-b976aa9c-4295-46f1-8fd6-03da3bff596c?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic|~|Red River Managed Services seeks selfless humble and team-oriented people that are always willing to support the success of their colleagues over their own. We enjoy working with people that can make wise decisions relying on data experience and collaboration. We seek individuals who are open to giving and receiving feedback through a willingness to share learnings.
About us:
At Red River we provide a welcoming and positive workplace where everyone feels valued and able to do their best work fostering a one-team mentality. We want people that embrace new ideas and are passionate about innovation and brainstorming better solutions. This in turn fosters a means to overcome self-doubt and respectfully challenge the status quo while pursuing a career of providing exceptional client service.
Here at PPG we make it happen and we seek candidates of the highest integrity and professionalism who share our values with the commitment and drive to strive today to do better than yesterday – everyday.
Red River breeds curiosity by providing a work environment that values listening with intent an eagerness to learn and respects others’ ideas while remaining humble about their own knowledge gaps. This translates into a client-centric culture that anticipates needs with an urgency to resolve issues and builds long-term client relationships.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
To be part of our company you must be capable of thriving in change with a passion for being challenged. Here are the characteristics of the perfect candidate for this role. If you are selected for interview within Red River we ask that you come prepared to discuss how you embrace and reflect the following requirements:
• Selflessness — You are humble when searching for the best ideas; you seek what’s best for Red River; you discern how your actions could affect others; you seek to make those around you successful.
• Judgment — You do not make short term fixes that jeopardize long term solutions; you make wise decisions despite ambiguity relying on training experience and collaboration with others; you rely on data to inform your intuition and decisions.
• Candor — You willingly receive and give feedback; you are open about what’s working and what needs to improve; you admit mistakes openly and share learnings widely.
• Creativity — You welcome new ideas; you are passionate and persistent in pursuit of better ways to do things and more innovative solutions; you value “brainstorming” as an expression.
• Courage — You overcome self-doubt and/or fear to always search for the truth; you are willing to risk personal failure to help or challenge the status quo in the pursuit of excellence.
• Inclusion — You bring an attitude of “positive intent” and welcoming nature to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.
• Curiosity — You listen intently and with a purpose to understand; you learn rapidly and eagerly; you are as interested in other people’s ideas as your own; you’re humble about what you don’t yet know.
• Empathy — You take the time to understand the client’s issue and perspective; you anticipate client needs you address client needs effectively you make them feel valued and understood; you work to foster loyalty and a long-term relationship.
• Resilience — You thrive in rapidly changing circumstances; you adapt easily to change; you can make fact-based decisions; you know when to include or escalate to others; you embrace a hard challenge.
Through leadership in innovation sustainability and color PPG helps customers in industrial transportation consumer products and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more visit www.ppg.com and follow @ PPG on Twitter.
This position is primarily responsible for working on a team within the NOC. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance problem identification and resolution activities as well as growing and developing the organization’s perception with existing customers through exceptional customer service. This position will also assist the NOC engineers with handling any kind of tasks related to network and infrastructure outages.
The PPG Way
This role will support a 24/7 environment only apply if you are willing to work in different shifts (mornings evening and overnight). The official shift will be confirmed prior to a hiring decision being made.
Every single day at PPG:
Primary Position Tasks:
• Must be flexible to work nights and weekends holidays (We are a 24x7x365 call center environment)
• Strong ability for communication and collaboration in a high activity and fast paced environment.
• Email Administration with basic level of user management including configuring new accounts password resets and troubleshooting user login profile and permission issues
• Maintaining standards and documentation on an ongoing basis as products and technologies evolve
• Accept customer calls alerts and escalations from the NOC engineers
• Act as the point of contact for customer incidents reported by telephone email and remote monitoring tools ensuring all processes and agreed upon standards are followed. This includes performing system analysis techniques to consult with end users and determining the hardware and software system functional specifications.
• Consistently meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals.
• Engage in IT certification programs to develop subject matter expertise
• Work with NOC team with a focused direction on calls and SLA management while adding value and contributing to overall team performance.
• Maintain accuracy of all reports/audits and client documentation based on Red River and customer defined system specifications. Ensure log entries to the ticketing system are accurate concise and timely to meet the SLAs (service-level agreement).
• Exercise sound judgment when working outside defined practices and procedures; accurately close incidents for known errors without the need for functional escalation
• Escalate potential areas for improvement to standard operating procedures (SOPs) to team leadership.
• Keep current on new releases updates and changes to Customer Run Book content
• Continually pursue on-going training and development opportunities to advance skill sets and in turn ability to effectively deliver to customers.
• Maintain clear understanding of the interdependencies that problem change and configuration managements processes have on good incidents management practices.
• Bachelor’s degree desired Computer Science Engineering or other technical degree or equivalent experience
• Desired certifications: CompTIA A+ Network+ OR Microsoft MCSA certifications
• Minimum 1 years of IT experience with IT administration and support experience with windows administration and management of Active Directory DHCP DNS Group policy
• High level experience and knowledge of Windows and Mac operating systems
We are “One PPG” to the world.
Preferred Education/Certification/Experience:
• Previous Experience in a fast-paced consulting or MSP environment as plus
• Basic domain functionality experience with Active Directory functionalities Group Policy DNS and DHCP
• Experience with desktop operating systems
We trust our people every day in every way.
Knowledge Skills and Abilities:
• Basic knowledge of Backup Solutions
• Basic knowledge of troubleshooting Remote Desktop Services and VPN
• Basic understanding of core network components
• Basic virtualization Administration and architecture knowledge such as rebooting virtual machines allocating necessary resources and maintaining the hypervisor
• Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes.
• This position requires dedication persistence effective utilization of provided resources and the ability to deliver superior customer service.
• Proven ability to utilize CRM data product documentation and other resources to research and resolve client technical issues.
• IT hardware/software knowledge with previous work experience in Windows and Unix/Linux-based environments
• Strong understanding of hardware and software compatibility (i.e. rev. levels firmware versions etc.) installation and configuration
• Strong working knowledge of servers (physical and virtual) enterprise backup applications SAN and network infrastructure
• Strong consulting and communication skills
• Confidence and experience in front of clients
• Strong ability to work in a team-based environment
• Ability to be a self-starter and possess good time management skills
We make it happen.
Basic Qualifications:
• U.S. Citizenship Required
We run it like we own it.
Red River offers a competitive salary excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company please submit your resume and cover letter (optional).
We do better today than yesterday – everyday.
EOE M/F/DISABLED/Vet
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees creates an environment for continuous learning and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex pregnancy race color creed religion national origin age disability status marital status sexual orientation gender identity or expression. If you need assistance to complete your application due to a disability please email recruiting@ppg.com.
Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process so that we can do better today than yesterday.
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the American’s with Disabilities Act of 1990 applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.
Benefits will be discussed with you by your recruiter during the hiring process.|~|google
Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.|~|google,go-Rqo_HMnx9TihOFrrAAAAAA==|~|Help Desk Technician I|~|Epsilon Inc|~|Not Provided|~|Not Provided|~|Not Provided|~|True|~|Not Provided|~|Not Provided|~|Not Provided|~|2025-04-09|~|Arlington|~|VA|~|Unknown|~|https://us.bebee.com/job/f77536b913235837de90b9afc39c96ef?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic|~|Epsilon is an IT Services company founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States.
Our Mission
We are known for our solution-focused and innovative approach aligning technology systems tools and processes with the missions and objectives of our customers.
About the Role
We are seeking a Help Desk Technician I to join our team in Crystal City VA initially and then transition to Manassas VA within the first year. As a Help Desk Technician I you will be responsible for providing on-site technical support to end users in a large enterprise environment.
This role focuses on resolving hardware and software issues and ensuring timely solutions to IT incidents and service requests. You will manage face-to-face interactions documenting all activities in the IT ticketing system.
This position involves troubleshooting desktop computers laptops peripherals and software as well as assisting with user account management imaging devices and collaborating with other IT teams for escalations.
Responsibilities:
• Troubleshoot desktop/laptop hardware operating systems (Windows macOS) and applications (Microsoft Office collaboration tools).
• Document and track incidents and requests in the ticketing system ensuring accurate and timely updates.
• Assist users via chat email and ticketing systems with login problems password resets and general troubleshooting while adhering to security protocols.
• Collaborate with IT teams and escalate complex issues as needed for timely resolution.
• Participate in training and knowledge-sharing sessions to stay current on technologies and improve support skills.
• Maintain accurate records of hardware inventory ensuring proper asset management.
• Assist with IT setup and orientation for new employees ensuring they are properly equipped and onboarded.
Requirements:
• A U.S. Citizen by requirement of this position.
• 1-2 years of experience in a help desk or technical support role with an interest in growing technical expertise.
• Hold a current 8570/8140 IAT Level II Certification (CCNA Security CySA+ GICSP GSEC Security+ CE CND SSCP).
• Strong problem-solving skills and the ability to provide hands-on support under pressure.
• Proficient in troubleshooting hardware issues (desktops laptops printers peripherals) and software problems.
• Good verbal and written communication skills with a strong focus on delivering excellent customer service.
• Familiarity with IT service management tools and remote support technologies.
Additional Requirements:
• An active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility.
• Will be subject to a federal background investigation.
Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. EEO/AA: Disabled/Vets.|~|google,go-UX9PCo91W4YmXULjAAAAAA==|~|Help Desk Technician I - Security Clearance Required. Job in Arlington LilyLifestyle Jobs|~|Epsilon Inc|~|Not Provided|~|Not Provided|~|CONTRACT|~|True|~|Not Provided|~|Not Provided|~|Not Provided|~|2025-04-09|~|Arlington|~|VA|~|Unknown|~|https://jobs.lilylifestyle.co.uk/jobs/help-desk-technician-i-security-clearance-required-arlington-virginia/1624597225-2/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic|~|Help Desk Technician I
Who is Epsilon:
Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach aligning technology systems tools and processes with the missions and objectives of its customers.
Epsilon's headquarters are in Weaverville NC with other corporate offices in Greenville SC Crystal City VA and Denver CO. We have employees in 30+ States across the U.S.
Why work for Epsilon:
In joining Epsilon's team you will have the opportunity to contribute to Epsilon's business and customer initiatives as well as influence our brand culture through people interaction and technology advancements.
Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3000 annually in Professional Development funds. We also offer competitive pay comprehensive benefits through one of the largest national carriers Paid Time Off (PTO) that increases with tenure and has a generous rollover 11 company paid Holidays and 401(k) with immediate contribution.
Where you'll work:
You will work onsite in Crystal City VA initially and then transition to onsite in Manassas VA within the first year.
Our Customer's Mission:
Team Epsilon has been chosen to deliver full-spectrum IT and Cyber Security support to a critical and enduring multinational organization within the United States Department of Defense. This DoD organization manages the resourcing development and sustainment of one of our nation's most coveted and capable platforms. Our role in this mission involves managing classified environments supporting international partners and foreign military sales (FMS) clients providing top-tier desk-side support and offering adaptable enterprise infrastructure solutions. Our services ranging from systems administration and network engineering to Information security and data center management are essential to the mission's success so we're looking for team members who are committed to delivering excellence without compromise and who view customer service as a top priority.
An average day:
As Help Desk Technician I you will be responsible for providing on-site technical support to end users in a large enterprise environment. This role focuses on resolving hardware and software issues and ensuring timely solutions to IT incidents and service requests. You will manage face-to-face interactions documenting all activities in the IT ticketing system. This position involves troubleshooting desktop computers laptops peripherals and software as well as assisting with user account management imaging devices and collaborating with other IT teams for escalations. You will support end-user training contributing to continuous improvement while meeting federal contract objectives. Additionally in this position you will:
• Troubleshoot desktop/laptop hardware operating systems (Windows macOS) and applications (Microsoft Office collaboration tools).
• Document and track incidents and requests in the ticketing system ensuring accurate and timely updates.
• Assist users via chat email and ticketing systems with login problems password resets and general troubleshooting while adhering to security protocols.
• Collaborate with IT teams and escalate complex issues as needed for timely resolution.
• Participate in training and knowledge-sharing sessions to stay current on technologies and improve support skills.
• Maintain accurate records of hardware inventory ensuring proper asset management.
• Assist with IT setup and orientation for new employees ensuring they are properly equipped and onboarded.
• Ensure service delivery adheres to established service level agreements (SLAs) and performance metrics.Basic Qualifications:
• As a requirement of this position all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
• 1-2 years of experience in a help desk or technical support role with an interest in growing technical expertise.
• Must hold a current 8570/8140 IAT Level II Certification (CCNA Security CySA+ GICSP GSEC Security+ CE CND SSCP)
• Strong problem-solving skills and the ability to provide hands-on support under pressure.
• Proficient in troubleshooting hardware issues (desktops laptops printers peripherals) and software problems.
• Good verbal and written communication skills with a strong focus on delivering excellent customer service.
• Familiarity with IT service management tools and remote support technologies.
• Experience working in a team environment with a willingness to learn and adapt.
• Knowledge of ITIL best practices is a plus.
• Relevant certifications (e.g. CompTIA A+ HDI) are desirable but not required.Other Requirements:
• Must have an active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility.
• Will be subject to a federal background investigation.Physical Demands and Working Conditions:
Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:
• Requires physical mobility frequent movement between user workstations ability to stand or kneel for periods of time and lift or move equipment with assistance.
• Prolonged periods of computer desk work.
• Dexterity of hands and fingers to operate a computer keyboard and other computer components.
• Speaking and hearing are sufficient to converse and understand conversations both in-person telephone and virtual meetings.
• The cognitive skills needed to complete tasks including abilities such as learning remembering focusing categorizing and integrating information for decision-making problem-solving and comprehending.
• Ability to learn new tasks remember processes maintain focus complete tasks independently make timely decisions in the context of a workflow and the ability to communicate with managers and co-workers.
• Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.
• Maintain a professional emotional response when working with others.
Connect directly with your dedicated recruiter Jon on Epsilon's careers page.
Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. EEO/AA: Disabled/Vets.
Please click here to review your rights under EEO policy.
If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon Inc. please contact our Recruiting department by phone 828-398-5414 or by email careers@ .|~|google,go-dTxGZ0Fr1ENMZse3AAAAAA==|~|IT Help Desk Professional|~|Peraton|~|Not Provided|~|Not Provided|~|Not Provided|~|True|~|Not Provided|~|Not Provided|~|Not Provided|~|2025-04-12|~|Sterling|~|VA|~|Unknown|~|https://us.bebee.com/job/b6dcd5e24725e16868277562afec8ad1?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic|~|Peraton is a next-generation national security company that drives missions of consequence spanning the globe. We are currently seeking an IT Help Desk Professional to join our team of experts.
This individual will be responsible for delivering exceptional customer satisfaction by resolving technical issues and meeting end-users' needs. The selected candidate will provide remote phone email and chat troubleshooting support for application desktop network and mobile device issues.
• Deliver exceptional customer satisfaction by resolving technical issues and meeting end-users' needs
• Provide remote phone email and chat troubleshooting support for application desktop network and mobile device issues|~|google,in-5415733b31fa0e72|~|IT Support Technician|~|Wheelhouse IT|~|Not Provided|~|Not Provided|~|FULL_TIME|~|True|~|USD|~|35000.0|~|39000.0|~|2025-04-14|~|Fort Lauderdale|~|FL|~|US|~|https://www.indeed.com/viewjob?jk=5415733b31fa0e72|~|At WheelHouse IT we believe in providing the best support to our clients and growing with the business. We are currently seeking a Support Technician to provide remote and on\-site support for PCs networking equipment servers and desktop software for small medium\-sized and enterprise organizations. This position is located at our Fort Lauderdale headquarters and the compensation range is $35000 to $39000 per year depending on experience level.
As a Support Technician you will report to the Support Desk Manager and work as part of a team that is committed to the future of the organization. You will perform a wide variety of IT support ranging from desktop and peripheral support to server and network issues. You will work directly with clients and internal staff of all technical levels and be driven to provide only the best customer service and support.
Requirements:
* 1\+ years of experience in supporting network connectivity and networking equipment for LAN/WAN topologies Microsoft Products (i.e. Office 365 Windows OS's) Microsoft Active Directory administration and internet\-related technologies including registrars SSL and hosting providers
* Technical certifications or training equivalent to A\+ and Network\+ preferred
* Prior experience in an MSP or support environment highly desirable
* Familiarity with server hardware and related technologies such as RAID iLO DRAC bare metal restores and backup methods considered a plus
* Experience with LabTech or similar RMM and ConnectWise or similar PSA software desirable
* Strong work ethic attention to detail problem\-solving skills and ability to work well with others
* Local candidates only
Our benefits package includes medical dental and vision insurance short\-term and long\-term disability insurance life insurance 401K with company match flexible work from home options paid vacation a company\-sponsored cell phone performance\-based bonuses training and other perks that make this a great place to work learn and grow. We also have Friday Happy Hours and quarterly major company events to promote team bonding.
Responsibilities:
* Provide remote and on\-site support for PCs networking equipment servers and desktop software for small medium\-sized and enterprise organizations
* Work directly with clients and internal staff of varying technical abilities
* Contribute to the maintenance and enhancement of internal systems and customer\-facing hosted and cloud environments
* Participate in projects when needed
* Contribute to improving the IT environment and providing exceptional customer service and support
Prior experience in an MSP or support environment server hardware and related tech LabTech or similar RMM experience and ConnectWise experience or similar PSA experience are all considered a plus. Only local candidates in Fort Lauderdale FL need apply.
If you are up for the challenge ready to step up to opportunities and driven to improve yourself and the environment we want you to be a part of our exciting fast\-paced and dynamic team!
Job ID|~|Job Title (Primary)|~|Company Name|~|Industry|~|Experience Level|~|Job Type|~|Is Remote|~|Currency|~|Salary Min|~|Salary Max|~|Date Posted|~|Location City|~|Location State|~|Location Country|~|Job URL|~|Job Description|~|Job Source,in-5415733b31fa0e72|~|IT Support Technician|~|Wheelhouse IT|~|Not Provided|~|Not Provided|~|FULL_TIME|~|True|~|USD|~|35000.0|~|39000.0|~|2025-04-14|~|Fort Lauderdale|~|FL|~|US|~|https://www.indeed.com/viewjob?jk=5415733b31fa0e72|~|At WheelHouse IT we believe in providing the best support to our clients and growing with the business. We are currently seeking a Support Technician to provide remote and on\-site support for PCs networking equipment servers and desktop software for small medium\-sized and enterprise organizations. This position is located at our Fort Lauderdale headquarters and the compensation range is $35000 to $39000 per year depending on experience level.
We are HALO! We connect people and brands to create unforgettable meaningful and lasting experiences that build brand engagement and loyalty for our over 60000 clients globally including over 100 of the Fortune 500\. Our nearly 2000 employees and 1000 Account Executives located in 40\+ sales offices across the United States are the reason HALO is \#1 in our $25B industry.
The **IT Support Engineer** is a senior role on the Service Desk Team. This position is a technical role whose purpose is to fill in the gaps between the various available support teams consolidate knowledge and support the support teams. This role will uplift the quality of documentation and tactical solutions providing subject and process matter expertise. To succeed at this role the candidate must excel at teamwork collaboration communication and conflict de\-escalation. The individual’s goal is to quickly triage problems accurately identify root cause and work with senior technical resources to implement reliable and consistent workarounds to assure reduced downtime for affected staff and clients.
2
**Responsibilities**
As a Support Technician you will report to the Support Desk Manager and work as part of a team that is committed to the future of the organization. You will perform a wide variety of IT support ranging from desktop and peripheral support to server and network issues. You will work directly with clients and internal staff of all technical levels and be driven to provide only the best customer service and support.
3
* Responds promptly to all requests for assistance and prioritizes and completes requests using professional communication with a high level of customer service within reasonable timeframes.
Requirements:
4
* Installs configures tests maintains monitors and troubleshoots end\-user computing hardware (including desktops laptops printers mobile devices telephones etc.) and related software.
* 1\+ years of experience in supporting network connectivity and networking equipment for LAN/WAN topologies Microsoft Products (i.e. Office 365 Windows OS's) Microsoft Active Directory administration and internet\-related technologies including registrars SSL and hosting providers
* Manage and troubleshoot endpoint issues including but not limited to: Laptops Desktops Point of Sales Tablets Smart Devices Phones
* Manage and troubleshoot end\-user application issues including but not limited to: Microsoft O365 Adobe Creative Suite Atlassian Suite Salesforce
* Troubleshoot general network issues including but not limited to: Wireless networking Wired networking Network tracing IP configuration Firewall configuration
* Acts as a liaison between Level 1 Level 2 and Level 3 support to assure solutions are well documented and repeatable
* Participate in vendor management to assure expedited support of products and services.
* Participate in security management to ensure security controls are enforced and compliant with policies and procedures.
* Participate in problem resolution root cause analysis and emergency incident response.
* Subject matter expert across multiple applications products and technologies.
* Process matter expert across multiple workflows processes and procedures both technical and non\-technical.
* Generate professional communications
* Generate technical documentation including formalized workflows processes and procedures.
* Acts as a technical business analyst.
* Develop tactical resolutions and workarounds as needed.
* Provides training on workflows processes and procedures.
* Assist with maintenance and administration or systems and network when required.
* Other duties as assigned.
Requirements:
* Bachelor’s degree in related field 5\+ years Support experience or equivalent combination of education and experience
* Strong knowledge of Microsoft utilities and operating environment
* Technical certifications or training equivalent to A\+ and Network\+ preferred
6
* Windows/Linux/Mac experience
* Prior experience in an MSP or support environment highly desirable
7
* iOS/Android
* Familiarity with server hardware and related technologies such as RAID iLO DRAC bare metal restores and backup methods considered a plus
* High Social IQ
* Call center/help desk/service desk experience
* Service Now experience
* Technical writing experience
* Business analyst experience
* Flexibility to be a team player who is willing to work extended hours when needed
**Preferred Skills**
* A\+ Certification
* Network\+
* Server\+
* Linux\+
**Compensation:** The estimated base salary range for this position is between $59000 \- $83000 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range compensation decisions are influenced by various factors. At HALO these include but are not limited to the scope and responsibilities of the role the candidate's work experience location education and training key skills internal equity external market data and broader market and business considerations.
**Benefits:** At HALO we offer benefits that support all aspects of your life helping you find a work\-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical Dental Vision Life and Disability insurance along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
8
**More About HALO:**
* Experience with LabTech or similar RMM and ConnectWise or similar PSA software desirable
9
At HALO we energize our clients' brands and amplify their stories to capture the attention of those who matter most. That’s why over 60000 small\- and mid\-sized businesses partner with us making us the global leader in the branded merchandise industry.
* Strong work ethic attention to detail problem\-solving skills and ability to work well with others
10
* **Career Advancement**: At HALO we’re passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO you’ll have the opportunity to accelerate your career by learning from their experience insights and skills. Plus you'll gain access to HALO’s influential global network leadership opportunities and diverse perspectives.
* Local candidates only
11
* **Culture**: We love working here and we’re confident you will too. At HALO you’ll experience a culture of ingenuity inclusion and relentless determination. We push the limits of possibility and imagination by staying curious humble and bold breaking through yesterday’s limits. Diversity fuels our creativity and we thrive when each of us contributes to an inclusive environment based on respect dignity and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability transparency and dependability.
Our benefits package includes medical dental and vision insurance short\-term and long\-term disability insurance life insurance 401K with company match flexible work from home options paid vacation a company\-sponsored cell phone performance\-based bonuses training and other perks that make this a great place to work learn and grow. We also have Friday Happy Hours and quarterly major company events to promote team bonding.
12
* **Recognition**: At HALO your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time you’ll accumulate recognition that can be converted into gift cards trips concert tickets and merchandise from your favorite brands.
Responsibilities:
13
* **Flexibility**: Many of our roles offer hybrid work options and we pride ourselves on flexible schedules that help you balance professional and personal demands. We believe that supporting our customers is a top priority and trust that you and your manager will collaborate to create a schedule that achieves this goal.
* Provide remote and on\-site support for PCs networking equipment servers and desktop software for small medium\-sized and enterprise organizations
14
HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race color religion sex pregnancy (including childbirth lactation and related medical conditions) national origin age physical and mental disability marital status sexual orientation gender identity gender expression genetic information (including characteristics and testing) military and veteran status and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit develop and retain the most talented people.
* Work directly with clients and internal staff of varying technical abilities
15
HALO participates in E\-Verify. Please see the following notices in English and Spanish for important information: E\-Verify Participation and Right to Work.
* Contribute to the maintenance and enhancement of internal systems and customer\-facing hosted and cloud environments
*HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case\-by\-case basis.*|~|indeed,go-W0Tmb9QGOz3Lib5hAAAAAA==|~|Product Manager CRM Marketing & Data Cloud|~|PPG|~|Not Provided|~|Not Provided|~|Not Provided|~|True|~|Not Provided|~|Not Provided|~|Not Provided|~|2025-04-12|~|Pittsburgh|~|PA|~|Unknown|~|https://careers.ppg.com/us/en/job/PIIPIIUSJR2433940EXTERNALENUS/Product-Manager-CRM-Marketing-Data-Cloud?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic|~|As the Digital Product Manager CRM Marketing & Data Cloud you will play a pivotal role in shaping and executing our strategy to optimize customer engagement retention and acquisition. In order to unlock financial impact you will lead a cross functional cross business unit team through delivery of Salesforce Marketing Cloud Account Engagement & Salesforce Data Cloud and collaborate closely with cross-functional teams including Marketing Sales Commercial Excellence and IT to drive the development implementation and process improvement of CRM solutions.
This is a role will require 20-30% travel. It is based in Pittsburgh PA (USA) or Remote. Relocation assistance available.
Key Responsibilities
• Scale Salesforce Marketing Automation Account Engagement and Salesforce Data Cloud globally across PPG’s Strategic Business Units and regions with a focus on negotiating trade-offs to achieve as much standardization as possible while meeting business objectives
• Define and prioritize the product roadmap considering customer needs competitive landscape and business objectives.
16
• Collaborate cross-functionally with Marketing Operations Sales Commercial Excellence and IT teams to ensure alignment and successful execution of initiatives.
* Participate in projects when needed
17
• Work closely with stakeholders to gather and prioritize requirements translating them into actionable product features and enhancements.
* Contribute to improving the IT environment and providing exceptional customer service and support
18
• Oversee the end-to-end product development lifecycle from ideation and design to development testing and release.
Prior experience in an MSP or support environment server hardware and related tech LabTech or similar RMM experience and ConnectWise experience or similar PSA experience are all considered a plus. Only local candidates in Fort Lauderdale FL need apply.
• Define and monitor key performance metrics to assess product performance identify areas for improvement and drive optimization efforts.
• Stay abreast of industry trends competitor offerings and emerging technologies to inform product strategy and decision-making.
• Leverage customer feedback data analysis and market research to gain insights into customer needs and preferences informing product enhancements and innovations.
• Effectively communicate product plans progress and updates to internal stakeholders executive leadership and external partners as needed.
Qualifications
19
• Bachelor’s degree in Business Information Technology or a related field (or equivalent experience).
If you are up for the challenge ready to step up to opportunities and driven to improve yourself and the environment we want you to be a part of our exciting fast\-paced and dynamic team!
20
• 3+ years of hands-on experience with Marketing Cloud and Data Cloud Technology as a Product Manager Administrator or Consultant.
9Y5dSPiSlT|~|indeed,go-yiukjIh3eVWiiXcRAAAAAA==|~|Help Desk Technician|~|Red River Technology|~|Not Provided|~|Not Provided|~|Not Provided|~|True|~|Not Provided|~|Not Provided|~|Not Provided|~|2025-04-14|~|Chantilly|~|VA|~|Unknown|~|https://onmogul.com/jobs/help-desk-technician-b976aa9c-4295-46f1-8fd6-03da3bff596c?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic|~|Red River Managed Services seeks selfless humble and team-oriented people that are always willing to support the success of their colleagues over their own. We enjoy working with people that can make wise decisions relying on data experience and collaboration. We seek individuals who are open to giving and receiving feedback through a willingness to share learnings.
At Red River we provide a welcoming and positive workplace where everyone feels valued and able to do their best work fostering a one-team mentality. We want people that embrace new ideas and are passionate about innovation and brainstorming better solutions. This in turn fosters a means to overcome self-doubt and respectfully challenge the status quo while pursuing a career of providing exceptional client service.
22
Red River breeds curiosity by providing a work environment that values listening with intent an eagerness to learn and respects others’ ideas while remaining humble about their own knowledge gaps. This translates into a client-centric culture that anticipates needs with an urgency to resolve issues and builds long-term client relationships.
23
To be part of our company you must be capable of thriving in change with a passion for being challenged. Here are the characteristics of the perfect candidate for this role. If you are selected for interview within Red River we ask that you come prepared to discuss how you embrace and reflect the following requirements:
24
• Selflessness — You are humble when searching for the best ideas; you seek what’s best for Red River; you discern how your actions could affect others; you seek to make those around you successful.
25
• Judgment — You do not make short term fixes that jeopardize long term solutions; you make wise decisions despite ambiguity relying on training experience and collaboration with others; you rely on data to inform your intuition and decisions.
26
• Candor — You willingly receive and give feedback; you are open about what’s working and what needs to improve; you admit mistakes openly and share learnings widely.
27
• Creativity — You welcome new ideas; you are passionate and persistent in pursuit of better ways to do things and more innovative solutions; you value “brainstorming” as an expression.
28
• Proven track record of managing Salesforce projects and delivering measurable business outcomes.
• Courage — You overcome self-doubt and/or fear to always search for the truth; you are willing to risk personal failure to help or challenge the status quo in the pursuit of excellence.
29
• Strong understanding of sales processes metrics and best practices.
• Inclusion — You bring an attitude of “positive intent” and welcoming nature to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.
30
• Experience with Agile and/or Scrum methodologies.
• Curiosity — You listen intently and with a purpose to understand; you learn rapidly and eagerly; you are as interested in other people’s ideas as your own; you’re humble about what you don’t yet know.
31
• Excellent problem-solving skills and attention to detail.
• Empathy — You take the time to understand the client’s issue and perspective; you anticipate client needs you address client needs effectively you make them feel valued and understood; you work to foster loyalty and a long-term relationship.
• Strong communication and interpersonal skills with the ability to influence and collaborate across teams
32
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
• Resilience — You thrive in rapidly changing circumstances; you adapt easily to change; you can make fact-based decisions; you know when to include or escalate to others; you embrace a hard challenge.
33
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
This position is primarily responsible for working on a team within the NOC. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance problem identification and resolution activities as well as growing and developing the organization’s perception with existing customers through exceptional customer service. This position will also assist the NOC engineers with handling any kind of tasks related to network and infrastructure outages.
34
About us:
This role will support a 24/7 environment only apply if you are willing to work in different shifts (mornings evening and overnight). The official shift will be confirmed prior to a hiring decision being made.
Here at PPG we make it happen and we seek candidates of the highest integrity and professionalism who share our values with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation sustainability and color PPG helps customers in industrial transportation consumer products and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day in every way.
We make it happen.
We run it like we own it.
35
We do better today than yesterday – everyday.
Primary Position Tasks:
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees creates an environment for continuous learning and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex pregnancy race color creed religion national origin age disability status marital status sexual orientation gender identity or expression. If you need assistance to complete your application due to a disability please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.|~|google
36
• Must be flexible to work nights and weekends holidays (We are a 24x7x365 call center environment)
37
• Strong ability for communication and collaboration in a high activity and fast paced environment.
38
• Email Administration with basic level of user management including configuring new accounts password resets and troubleshooting user login profile and permission issues
39
• Maintaining standards and documentation on an ongoing basis as products and technologies evolve
40
• Accept customer calls alerts and escalations from the NOC engineers
• Act as the point of contact for customer incidents reported by telephone email and remote monitoring tools ensuring all processes and agreed upon standards are followed. This includes performing system analysis techniques to consult with end users and determining the hardware and software system functional specifications.
43
• Consistently meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals.
44
• Engage in IT certification programs to develop subject matter expertise
45
• Work with NOC team with a focused direction on calls and SLA management while adding value and contributing to overall team performance.
46
• Maintain accuracy of all reports/audits and client documentation based on Red River and customer defined system specifications. Ensure log entries to the ticketing system are accurate concise and timely to meet the SLAs (service-level agreement).
47
• Exercise sound judgment when working outside defined practices and procedures; accurately close incidents for known errors without the need for functional escalation
48
• Escalate potential areas for improvement to standard operating procedures (SOPs) to team leadership.
49
• Keep current on new releases updates and changes to Customer Run Book content
50
• Continually pursue on-going training and development opportunities to advance skill sets and in turn ability to effectively deliver to customers.
51
• Maintain clear understanding of the interdependencies that problem change and configuration managements processes have on good incidents management practices.
• Bachelor’s degree desired Computer Science Engineering or other technical degree or equivalent experience
55
• Desired certifications: CompTIA A+ Network+ OR Microsoft MCSA certifications
56
• Minimum 1 years of IT experience with IT administration and support experience with windows administration and management of Active Directory DHCP DNS Group policy
57
• High level experience and knowledge of Windows and Mac operating systems
58
Preferred Education/Certification/Experience:
59
• Previous Experience in a fast-paced consulting or MSP environment as plus
60
• Basic domain functionality experience with Active Directory functionalities Group Policy DNS and DHCP
61
• Experience with desktop operating systems
62
Knowledge Skills and Abilities:
63
• Basic knowledge of Backup Solutions
64
• Basic knowledge of troubleshooting Remote Desktop Services and VPN
65
• Basic understanding of core network components
66
• Basic virtualization Administration and architecture knowledge such as rebooting virtual machines allocating necessary resources and maintaining the hypervisor
67
• Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes.
68
• This position requires dedication persistence effective utilization of provided resources and the ability to deliver superior customer service.
69
• Proven ability to utilize CRM data product documentation and other resources to research and resolve client technical issues.
70
• IT hardware/software knowledge with previous work experience in Windows and Unix/Linux-based environments
71
• Strong understanding of hardware and software compatibility (i.e. rev. levels firmware versions etc.) installation and configuration
72
• Strong working knowledge of servers (physical and virtual) enterprise backup applications SAN and network infrastructure
73
• Strong consulting and communication skills
74
• Confidence and experience in front of clients
75
• Strong ability to work in a team-based environment
76
• Ability to be a self-starter and possess good time management skills
77
Basic Qualifications:
78
• U.S. Citizenship Required
79
Red River offers a competitive salary excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company please submit your resume and cover letter (optional).
80
EOE M/F/DISABLED/Vet
81
Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.
82
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the American’s with Disabilities Act of 1990 applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.
83
Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.|~|google,go-Rqo_HMnx9TihOFrrAAAAAA==|~|Help Desk Technician I|~|Epsilon Inc|~|Not Provided|~|Not Provided|~|Not Provided|~|True|~|Not Provided|~|Not Provided|~|Not Provided|~|2025-04-09|~|Arlington|~|VA|~|Unknown|~|https://us.bebee.com/job/f77536b913235837de90b9afc39c96ef?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic|~|Epsilon is an IT Services company founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States.
84
Our Mission
85
We are known for our solution-focused and innovative approach aligning technology systems tools and processes with the missions and objectives of our customers.
86
About the Role
87
We are seeking a Help Desk Technician I to join our team in Crystal City VA initially and then transition to Manassas VA within the first year. As a Help Desk Technician I you will be responsible for providing on-site technical support to end users in a large enterprise environment.
88
This role focuses on resolving hardware and software issues and ensuring timely solutions to IT incidents and service requests. You will manage face-to-face interactions documenting all activities in the IT ticketing system.
89
This position involves troubleshooting desktop computers laptops peripherals and software as well as assisting with user account management imaging devices and collaborating with other IT teams for escalations.
90
Responsibilities:
91
• Troubleshoot desktop/laptop hardware operating systems (Windows macOS) and applications (Microsoft Office collaboration tools).
92
• Document and track incidents and requests in the ticketing system ensuring accurate and timely updates.
93
• Assist users via chat email and ticketing systems with login problems password resets and general troubleshooting while adhering to security protocols.
94
• Collaborate with IT teams and escalate complex issues as needed for timely resolution.
95
• Participate in training and knowledge-sharing sessions to stay current on technologies and improve support skills.
96
• Maintain accurate records of hardware inventory ensuring proper asset management.
97
• Assist with IT setup and orientation for new employees ensuring they are properly equipped and onboarded.
98
Requirements:
99
• A U.S. Citizen by requirement of this position.
100
• 1-2 years of experience in a help desk or technical support role with an interest in growing technical expertise.
101
• Hold a current 8570/8140 IAT Level II Certification (CCNA Security CySA+ GICSP GSEC Security+ CE CND SSCP).
102
• Strong problem-solving skills and the ability to provide hands-on support under pressure.
103
• Proficient in troubleshooting hardware issues (desktops laptops printers peripherals) and software problems.
104
• Good verbal and written communication skills with a strong focus on delivering excellent customer service.
105
• Familiarity with IT service management tools and remote support technologies.
106
Additional Requirements:
107
• An active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility.
108
• Will be subject to a federal background investigation.
109
Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. EEO/AA: Disabled/Vets.|~|google,go-UX9PCo91W4YmXULjAAAAAA==|~|Help Desk Technician I - Security Clearance Required. Job in Arlington LilyLifestyle Jobs|~|Epsilon Inc|~|Not Provided|~|Not Provided|~|CONTRACT|~|True|~|Not Provided|~|Not Provided|~|Not Provided|~|2025-04-09|~|Arlington|~|VA|~|Unknown|~|https://jobs.lilylifestyle.co.uk/jobs/help-desk-technician-i-security-clearance-required-arlington-virginia/1624597225-2/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic|~|Help Desk Technician I
110
Who is Epsilon:
111
Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach aligning technology systems tools and processes with the missions and objectives of its customers.
112
Epsilon's headquarters are in Weaverville NC with other corporate offices in Greenville SC Crystal City VA and Denver CO. We have employees in 30+ States across the U.S.
113
Why work for Epsilon:
114
In joining Epsilon's team you will have the opportunity to contribute to Epsilon's business and customer initiatives as well as influence our brand culture through people interaction and technology advancements.
115
Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3000 annually in Professional Development funds. We also offer competitive pay comprehensive benefits through one of the largest national carriers Paid Time Off (PTO) that increases with tenure and has a generous rollover 11 company paid Holidays and 401(k) with immediate contribution.
116
Where you'll work:
117
You will work onsite in Crystal City VA initially and then transition to onsite in Manassas VA within the first year.
118
Our Customer's Mission:
119
Team Epsilon has been chosen to deliver full-spectrum IT and Cyber Security support to a critical and enduring multinational organization within the United States Department of Defense. This DoD organization manages the resourcing development and sustainment of one of our nation's most coveted and capable platforms. Our role in this mission involves managing classified environments supporting international partners and foreign military sales (FMS) clients providing top-tier desk-side support and offering adaptable enterprise infrastructure solutions. Our services ranging from systems administration and network engineering to Information security and data center management are essential to the mission's success so we're looking for team members who are committed to delivering excellence without compromise and who view customer service as a top priority.
120
An average day:
121
As Help Desk Technician I you will be responsible for providing on-site technical support to end users in a large enterprise environment. This role focuses on resolving hardware and software issues and ensuring timely solutions to IT incidents and service requests. You will manage face-to-face interactions documenting all activities in the IT ticketing system. This position involves troubleshooting desktop computers laptops peripherals and software as well as assisting with user account management imaging devices and collaborating with other IT teams for escalations. You will support end-user training contributing to continuous improvement while meeting federal contract objectives. Additionally in this position you will:
122
• Troubleshoot desktop/laptop hardware operating systems (Windows macOS) and applications (Microsoft Office collaboration tools).
123
• Document and track incidents and requests in the ticketing system ensuring accurate and timely updates.
124
• Assist users via chat email and ticketing systems with login problems password resets and general troubleshooting while adhering to security protocols.
125
• Collaborate with IT teams and escalate complex issues as needed for timely resolution.
126
• Participate in training and knowledge-sharing sessions to stay current on technologies and improve support skills.
127
• Maintain accurate records of hardware inventory ensuring proper asset management.
128
• Assist with IT setup and orientation for new employees ensuring they are properly equipped and onboarded.
129
• Ensure service delivery adheres to established service level agreements (SLAs) and performance metrics.Basic Qualifications:
130
• As a requirement of this position all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
131
• 1-2 years of experience in a help desk or technical support role with an interest in growing technical expertise.
132
• Must hold a current 8570/8140 IAT Level II Certification (CCNA Security CySA+ GICSP GSEC Security+ CE CND SSCP)
133
• Strong problem-solving skills and the ability to provide hands-on support under pressure.
134
• Proficient in troubleshooting hardware issues (desktops laptops printers peripherals) and software problems.
135
• Good verbal and written communication skills with a strong focus on delivering excellent customer service.
136
• Familiarity with IT service management tools and remote support technologies.
137
• Experience working in a team environment with a willingness to learn and adapt.
138
• Knowledge of ITIL best practices is a plus.
139
• Relevant certifications (e.g. CompTIA A+ HDI) are desirable but not required.Other Requirements:
140
• Must have an active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility.
141
• Will be subject to a federal background investigation.Physical Demands and Working Conditions:
142
Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:
143
• Requires physical mobility frequent movement between user workstations ability to stand or kneel for periods of time and lift or move equipment with assistance.
144
• Prolonged periods of computer desk work.
145
• Dexterity of hands and fingers to operate a computer keyboard and other computer components.
146
• Speaking and hearing are sufficient to converse and understand conversations both in-person telephone and virtual meetings.
147
• The cognitive skills needed to complete tasks including abilities such as learning remembering focusing categorizing and integrating information for decision-making problem-solving and comprehending.
148
• Ability to learn new tasks remember processes maintain focus complete tasks independently make timely decisions in the context of a workflow and the ability to communicate with managers and co-workers.
149
• Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.
150
• Maintain a professional emotional response when working with others.
151
Connect directly with your dedicated recruiter Jon on Epsilon's careers page.
152
Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. EEO/AA: Disabled/Vets.
153
Please click here to review your rights under EEO policy.
154
If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon Inc. please contact our Recruiting department by phone 828-398-5414 or by email careers@ .|~|google,go-dTxGZ0Fr1ENMZse3AAAAAA==|~|IT Help Desk Professional|~|Peraton|~|Not Provided|~|Not Provided|~|Not Provided|~|True|~|Not Provided|~|Not Provided|~|Not Provided|~|2025-04-12|~|Sterling|~|VA|~|Unknown|~|https://us.bebee.com/job/b6dcd5e24725e16868277562afec8ad1?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic|~|Peraton is a next-generation national security company that drives missions of consequence spanning the globe. We are currently seeking an IT Help Desk Professional to join our team of experts.
155
This individual will be responsible for delivering exceptional customer satisfaction by resolving technical issues and meeting end-users' needs. The selected candidate will provide remote phone email and chat troubleshooting support for application desktop network and mobile device issues.
156
• Deliver exceptional customer satisfaction by resolving technical issues and meeting end-users' needs
157
• Provide remote phone email and chat troubleshooting support for application desktop network and mobile device issues|~|google,in-5415733b31fa0e72|~|IT Support Technician|~|Wheelhouse IT|~|Not Provided|~|Not Provided|~|FULL_TIME|~|True|~|USD|~|35000.0|~|39000.0|~|2025-04-14|~|Fort Lauderdale|~|FL|~|US|~|https://www.indeed.com/viewjob?jk=5415733b31fa0e72|~|At WheelHouse IT we believe in providing the best support to our clients and growing with the business. We are currently seeking a Support Technician to provide remote and on\-site support for PCs networking equipment servers and desktop software for small medium\-sized and enterprise organizations. This position is located at our Fort Lauderdale headquarters and the compensation range is $35000 to $39000 per year depending on experience level.
158
As a Support Technician you will report to the Support Desk Manager and work as part of a team that is committed to the future of the organization. You will perform a wide variety of IT support ranging from desktop and peripheral support to server and network issues. You will work directly with clients and internal staff of all technical levels and be driven to provide only the best customer service and support.
159
Requirements:
160
* 1\+ years of experience in supporting network connectivity and networking equipment for LAN/WAN topologies Microsoft Products (i.e. Office 365 Windows OS's) Microsoft Active Directory administration and internet\-related technologies including registrars SSL and hosting providers
161
* Technical certifications or training equivalent to A\+ and Network\+ preferred
162
* Prior experience in an MSP or support environment highly desirable
163
* Familiarity with server hardware and related technologies such as RAID iLO DRAC bare metal restores and backup methods considered a plus
164
* Experience with LabTech or similar RMM and ConnectWise or similar PSA software desirable
165
* Strong work ethic attention to detail problem\-solving skills and ability to work well with others
166
* Local candidates only
167
Our benefits package includes medical dental and vision insurance short\-term and long\-term disability insurance life insurance 401K with company match flexible work from home options paid vacation a company\-sponsored cell phone performance\-based bonuses training and other perks that make this a great place to work learn and grow. We also have Friday Happy Hours and quarterly major company events to promote team bonding.
168
Responsibilities:
169
* Provide remote and on\-site support for PCs networking equipment servers and desktop software for small medium\-sized and enterprise organizations
170
* Work directly with clients and internal staff of varying technical abilities
171
* Contribute to the maintenance and enhancement of internal systems and customer\-facing hosted and cloud environments
172
* Participate in projects when needed
173
* Contribute to improving the IT environment and providing exceptional customer service and support
174
Prior experience in an MSP or support environment server hardware and related tech LabTech or similar RMM experience and ConnectWise experience or similar PSA experience are all considered a plus. Only local candidates in Fort Lauderdale FL need apply.
175
If you are up for the challenge ready to step up to opportunities and driven to improve yourself and the environment we want you to be a part of our exciting fast\-paced and dynamic team!
fakebranden