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Job ID|~|Job Title (Primary)|~|Company Name|~|Industry|~|Experience Level|~|Job Type|~|Is Remote|~|Currency|~|Salary Min|~|Salary Max|~|Date Posted|~|Location City|~|Location State|~|Location Country|~|Job URL|~|Job Description|~|Job Source,in-8e0332ef3363f9b6|~|IT Support - TikTok Creator|~|CourseCareers|~|Not Provided|~|Not Provided|~|FULL_TIME|~|True|~|USD|~|4000.0|~|20000.0|~|2025-04-14|~|Unknown|~|GA|~|US|~|https://www.indeed.com/viewjob?jk=8e0332ef3363f9b6|~|**About the Role**
------------------
This is a part\-time remote freelance position where anyone with previous experience working in IT Support can make additional income creating simple TikTok videos about their job.
You'll be introducing new people to a career in IT and teaching them how they can land their first position in help desk by going through our affordable online course.
You will be given a complete guide to follow for creating content on TikTok including exact video scripts to create and 1:1 feedback on ways to improve.
**What You'll Need**
--------------------
* Must have previous experience working in IT Support. Preferably currently working in the role.
* Previous experience creating TikTok content is a plus but not required.
**Compensation**
----------------
The compensation will be a mix of payment per video plus a 45% affiliate commission on all course sales. The amount of upfront payment per video is based on your experience creating TikTok content.
Based on previous creators you can expect around $4000/month in affiliate commissions after your first month from 2\-5 hours of work per week and up to $20000/month after your first 3 months.
In addition to making a significant income on the side you'll also be building your personal brand on social media and generating a following for yourself.
**Next Steps To Apply**
-----------------------
We are choosing who we hire solely based on the sample video submitted in the application.
* Reference this video: https://www.tiktok.com/@cutthetech/video/7423051428324838702
* Replicate the video above as closely as possible using a similar camera angle and length of the video. Keep the text on screen similar but change it to match your own story.
* Upload the video to TikTok and submit the link to it in the application. We will review all applicants and let you know if we'd like to move forward.
PS: There may be multiple job postings for the same position but only with different titles. Please only apply to one.|~|indeed,go-yiukjIh3eVWiiXcRAAAAAA==|~|Help Desk Technician|~|Red River Technology|~|Not Provided|~|Not Provided|~|Not Provided|~|True|~|Not Provided|~|Not Provided|~|Not Provided|~|2025-04-14|~|Chantilly|~|VA|~|Unknown|~|https://onmogul.com/jobs/help-desk-technician-b976aa9c-4295-46f1-8fd6-03da3bff596c?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic|~|Red River Managed Services seeks selfless humble and team-oriented people that are always willing to support the success of their colleagues over their own. We enjoy working with people that can make wise decisions relying on data experience and collaboration. We seek individuals who are open to giving and receiving feedback through a willingness to share learnings.
At Red River we provide a welcoming and positive workplace where everyone feels valued and able to do their best work fostering a one-team mentality. We want people that embrace new ideas and are passionate about innovation and brainstorming better solutions. This in turn fosters a means to overcome self-doubt and respectfully challenge the status quo while pursuing a career of providing exceptional client service.
Red River breeds curiosity by providing a work environment that values listening with intent an eagerness to learn and respects others’ ideas while remaining humble about their own knowledge gaps. This translates into a client-centric culture that anticipates needs with an urgency to resolve issues and builds long-term client relationships.
To be part of our company you must be capable of thriving in change with a passion for being challenged. Here are the characteristics of the perfect candidate for this role. If you are selected for interview within Red River we ask that you come prepared to discuss how you embrace and reflect the following requirements:
• Selflessness — You are humble when searching for the best ideas; you seek what’s best for Red River; you discern how your actions could affect others; you seek to make those around you successful.
• Judgment — You do not make short term fixes that jeopardize long term solutions; you make wise decisions despite ambiguity relying on training experience and collaboration with others; you rely on data to inform your intuition and decisions.
• Candor — You willingly receive and give feedback; you are open about what’s working and what needs to improve; you admit mistakes openly and share learnings widely.
• Creativity — You welcome new ideas; you are passionate and persistent in pursuit of better ways to do things and more innovative solutions; you value “brainstorming” as an expression.
• Courage — You overcome self-doubt and/or fear to always search for the truth; you are willing to risk personal failure to help or challenge the status quo in the pursuit of excellence.
• Inclusion — You bring an attitude of “positive intent” and welcoming nature to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.
• Curiosity — You listen intently and with a purpose to understand; you learn rapidly and eagerly; you are as interested in other people’s ideas as your own; you’re humble about what you don’t yet know.
• Empathy — You take the time to understand the client’s issue and perspective; you anticipate client needs you address client needs effectively you make them feel valued and understood; you work to foster loyalty and a long-term relationship.
• Resilience — You thrive in rapidly changing circumstances; you adapt easily to change; you can make fact-based decisions; you know when to include or escalate to others; you embrace a hard challenge.
This position is primarily responsible for working on a team within the NOC. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance problem identification and resolution activities as well as growing and developing the organization’s perception with existing customers through exceptional customer service. This position will also assist the NOC engineers with handling any kind of tasks related to network and infrastructure outages. ​
This role will support a 24/7 environment only apply if you are willing to work in different shifts (mornings evening and overnight). The official shift will be confirmed prior to a hiring decision being made.
Primary Position Tasks:
• Must be flexible to work nights and weekends holidays (We are a 24x7x365 call center environment)
• Strong ability for communication and collaboration in a high activity and fast paced environment.
• Email Administration with basic level of user management including configuring new accounts password resets and troubleshooting user login profile and permission issues
• Maintaining standards and documentation on an ongoing basis as products and technologies evolve
• Accept customer calls alerts and escalations from the NOC engineers
• Follow trouble shooting Standards Operating Procedures (SOPs)
• Act as the point of contact for customer incidents reported by telephone email and remote monitoring tools ensuring all processes and agreed upon standards are followed. This includes performing system analysis techniques to consult with end users and determining the hardware and software system functional specifications.
• Consistently meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals.
• Engage in IT certification programs to develop subject matter expertise
• Work with NOC team with a focused direction on calls and SLA management while adding value and contributing to overall team performance.
• Maintain accuracy of all reports/audits and client documentation based on Red River and customer defined system specifications. Ensure log entries to the ticketing system are accurate concise and timely to meet the SLAs (service-level agreement).
• Exercise sound judgment when working outside defined practices and procedures; accurately close incidents for known errors without the need for functional escalation
• Escalate potential areas for improvement to standard operating procedures (SOPs) to team leadership.
• Keep current on new releases updates and changes to Customer Run Book content
• Continually pursue on-going training and development opportunities to advance skill sets and in turn ability to effectively deliver to customers.
• Maintain clear understanding of the interdependencies that problem change and configuration managements processes have on good incidents management practices.
• Other business duties as assigned
Minimum Education/Certification/Experience Requirements:
• Bachelor’s degree desired Computer Science Engineering or other technical degree or equivalent experience
• Desired certifications: CompTIA A+ Network+ OR Microsoft MCSA certifications
• Minimum 1 years of IT experience with IT administration and support experience with windows administration and management of Active Directory DHCP DNS Group policy
• High level experience and knowledge of Windows and Mac operating systems
Preferred Education/Certification/Experience:
• Previous Experience in a fast-paced consulting or MSP environment as plus
• Basic domain functionality experience with Active Directory functionalities Group Policy DNS and DHCP
• Experience with desktop operating systems
Knowledge Skills and Abilities:
• Basic knowledge of Backup Solutions
• Basic knowledge of troubleshooting Remote Desktop Services and VPN
• Basic understanding of core network components
• Basic virtualization Administration and architecture knowledge such as rebooting virtual machines allocating necessary resources and maintaining the hypervisor
• Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes.
• This position requires dedication persistence effective utilization of provided resources and the ability to deliver superior customer service.
• Proven ability to utilize CRM data product documentation and other resources to research and resolve client technical issues.
• IT hardware/software knowledge with previous work experience in Windows and Unix/Linux-based environments
• Strong understanding of hardware and software compatibility (i.e. rev. levels firmware versions etc.) installation and configuration
• Strong working knowledge of servers (physical and virtual) enterprise backup applications SAN and network infrastructure
• Strong consulting and communication skills 
• Confidence and experience in front of clients 
• Strong ability to work in a team-based environment 
• Ability to be a self-starter and possess good time management skills 
Basic Qualifications:
• U.S. Citizenship Required
Red River offers a competitive salary excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company please submit your resume and cover letter (optional).
EOE M/F/DISABLED/Vet
Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the American’s with Disabilities Act of 1990 applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.
Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.|~|google,go-Rqo_HMnx9TihOFrrAAAAAA==|~|Help Desk Technician I|~|Epsilon Inc|~|Not Provided|~|Not Provided|~|Not Provided|~|True|~|Not Provided|~|Not Provided|~|Not Provided|~|2025-04-09|~|Arlington|~|VA|~|Unknown|~|https://us.bebee.com/job/f77536b913235837de90b9afc39c96ef?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic|~|Epsilon is an IT Services company founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States.
Our Mission
We are known for our solution-focused and innovative approach aligning technology systems tools and processes with the missions and objectives of our customers.
About the Role
We are seeking a Help Desk Technician I to join our team in Crystal City VA initially and then transition to Manassas VA within the first year. As a Help Desk Technician I you will be responsible for providing on-site technical support to end users in a large enterprise environment.
This role focuses on resolving hardware and software issues and ensuring timely solutions to IT incidents and service requests. You will manage face-to-face interactions documenting all activities in the IT ticketing system.
This position involves troubleshooting desktop computers laptops peripherals and software as well as assisting with user account management imaging devices and collaborating with other IT teams for escalations.
Responsibilities:
• Troubleshoot desktop/laptop hardware operating systems (Windows macOS) and applications (Microsoft Office collaboration tools).
• Document and track incidents and requests in the ticketing system ensuring accurate and timely updates.
• Assist users via chat email and ticketing systems with login problems password resets and general troubleshooting while adhering to security protocols.
• Collaborate with IT teams and escalate complex issues as needed for timely resolution.
• Participate in training and knowledge-sharing sessions to stay current on technologies and improve support skills.
• Maintain accurate records of hardware inventory ensuring proper asset management.
• Assist with IT setup and orientation for new employees ensuring they are properly equipped and onboarded.
Requirements:
• A U.S. Citizen by requirement of this position.
• 1-2 years of experience in a help desk or technical support role with an interest in growing technical expertise.
• Hold a current 8570/8140 IAT Level II Certification (CCNA Security CySA+ GICSP GSEC Security+ CE CND SSCP).
• Strong problem-solving skills and the ability to provide hands-on support under pressure.
• Proficient in troubleshooting hardware issues (desktops laptops printers peripherals) and software problems.
• Good verbal and written communication skills with a strong focus on delivering excellent customer service.
• Familiarity with IT service management tools and remote support technologies.
Additional Requirements:
• An active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility.
• Will be subject to a federal background investigation.
Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. EEO/AA: Disabled/Vets.|~|google,go-UX9PCo91W4YmXULjAAAAAA==|~|Help Desk Technician I - Security Clearance Required. Job in Arlington LilyLifestyle Jobs|~|Epsilon Inc|~|Not Provided|~|Not Provided|~|CONTRACT|~|True|~|Not Provided|~|Not Provided|~|Not Provided|~|2025-04-09|~|Arlington|~|VA|~|Unknown|~|https://jobs.lilylifestyle.co.uk/jobs/help-desk-technician-i-security-clearance-required-arlington-virginia/1624597225-2/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic|~|Help Desk Technician I
Who is Epsilon:
Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach aligning technology systems tools and processes with the missions and objectives of its customers.
Epsilon's headquarters are in Weaverville NC with other corporate offices in Greenville SC Crystal City VA and Denver CO. We have employees in 30+ States across the U.S.
Why work for Epsilon:
In joining Epsilon's team you will have the opportunity to contribute to Epsilon's business and customer initiatives as well as influence our brand culture through people interaction and technology advancements.
Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3000 annually in Professional Development funds. We also offer competitive pay comprehensive benefits through one of the largest national carriers Paid Time Off (PTO) that increases with tenure and has a generous rollover 11 company paid Holidays and 401(k) with immediate contribution.
Where you'll work:
You will work onsite in Crystal City VA initially and then transition to onsite in Manassas VA within the first year.
Our Customer's Mission:
Team Epsilon has been chosen to deliver full-spectrum IT and Cyber Security support to a critical and enduring multinational organization within the United States Department of Defense. This DoD organization manages the resourcing development and sustainment of one of our nation's most coveted and capable platforms. Our role in this mission involves managing classified environments supporting international partners and foreign military sales (FMS) clients providing top-tier desk-side support and offering adaptable enterprise infrastructure solutions. Our services ranging from systems administration and network engineering to Information security and data center management are essential to the mission's success so we're looking for team members who are committed to delivering excellence without compromise and who view customer service as a top priority.
An average day:
As Help Desk Technician I you will be responsible for providing on-site technical support to end users in a large enterprise environment. This role focuses on resolving hardware and software issues and ensuring timely solutions to IT incidents and service requests. You will manage face-to-face interactions documenting all activities in the IT ticketing system. This position involves troubleshooting desktop computers laptops peripherals and software as well as assisting with user account management imaging devices and collaborating with other IT teams for escalations. You will support end-user training contributing to continuous improvement while meeting federal contract objectives. Additionally in this position you will:
• Troubleshoot desktop/laptop hardware operating systems (Windows macOS) and applications (Microsoft Office collaboration tools).
• Document and track incidents and requests in the ticketing system ensuring accurate and timely updates.
• Assist users via chat email and ticketing systems with login problems password resets and general troubleshooting while adhering to security protocols.
• Collaborate with IT teams and escalate complex issues as needed for timely resolution.
• Participate in training and knowledge-sharing sessions to stay current on technologies and improve support skills.
• Maintain accurate records of hardware inventory ensuring proper asset management.
• Assist with IT setup and orientation for new employees ensuring they are properly equipped and onboarded.
• Ensure service delivery adheres to established service level agreements (SLAs) and performance metrics.Basic Qualifications:
• As a requirement of this position all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
• 1-2 years of experience in a help desk or technical support role with an interest in growing technical expertise.
• Must hold a current 8570/8140 IAT Level II Certification (CCNA Security CySA+ GICSP GSEC Security+ CE CND SSCP)
• Strong problem-solving skills and the ability to provide hands-on support under pressure.
• Proficient in troubleshooting hardware issues (desktops laptops printers peripherals) and software problems.
• Good verbal and written communication skills with a strong focus on delivering excellent customer service.
• Familiarity with IT service management tools and remote support technologies.
• Experience working in a team environment with a willingness to learn and adapt.
• Knowledge of ITIL best practices is a plus.
• Relevant certifications (e.g. CompTIA A+ HDI) are desirable but not required.Other Requirements:
• Must have an active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility.
• Will be subject to a federal background investigation.Physical Demands and Working Conditions:
Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:
• Requires physical mobility frequent movement between user workstations ability to stand or kneel for periods of time and lift or move equipment with assistance.
• Prolonged periods of computer desk work.
• Dexterity of hands and fingers to operate a computer keyboard and other computer components.
• Speaking and hearing are sufficient to converse and understand conversations both in-person telephone and virtual meetings.
• The cognitive skills needed to complete tasks including abilities such as learning remembering focusing categorizing and integrating information for decision-making problem-solving and comprehending.
• Ability to learn new tasks remember processes maintain focus complete tasks independently make timely decisions in the context of a workflow and the ability to communicate with managers and co-workers.
• Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.
• Maintain a professional emotional response when working with others.
Connect directly with your dedicated recruiter Jon on Epsilon's careers page.
Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. EEO/AA: Disabled/Vets.
Please click here to review your rights under EEO policy.
If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon Inc. please contact our Recruiting department by phone 828-398-5414 or by email careers@ .|~|google,go-dTxGZ0Fr1ENMZse3AAAAAA==|~|IT Help Desk Professional|~|Peraton|~|Not Provided|~|Not Provided|~|Not Provided|~|True|~|Not Provided|~|Not Provided|~|Not Provided|~|2025-04-12|~|Sterling|~|VA|~|Unknown|~|https://us.bebee.com/job/b6dcd5e24725e16868277562afec8ad1?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic|~|Peraton is a next-generation national security company that drives missions of consequence spanning the globe. We are currently seeking an IT Help Desk Professional to join our team of experts.
This individual will be responsible for delivering exceptional customer satisfaction by resolving technical issues and meeting end-users' needs. The selected candidate will provide remote phone email and chat troubleshooting support for application desktop network and mobile device issues.
• Deliver exceptional customer satisfaction by resolving technical issues and meeting end-users' needs
• Provide remote phone email and chat troubleshooting support for application desktop network and mobile device issues|~|google,in-8e0332ef3363f9b6|~|IT Support - TikTok Creator|~|CourseCareers|~|Not Provided|~|Not Provided|~|FULL_TIME|~|True|~|USD|~|4000.0|~|20000.0|~|2025-04-14|~|Unknown|~|GA|~|US|~|https://www.indeed.com/viewjob?jk=8e0332ef3363f9b6|~|**About the Role**
------------------
This is a part\-time remote freelance position where anyone with previous experience working in IT Support can make additional income creating simple TikTok videos about their job.
You'll be introducing new people to a career in IT and teaching them how they can land their first position in help desk by going through our affordable online course.
You will be given a complete guide to follow for creating content on TikTok including exact video scripts to create and 1:1 feedback on ways to improve.
**What You'll Need**
--------------------
* Must have previous experience working in IT Support. Preferably currently working in the role.
* Previous experience creating TikTok content is a plus but not required.
**Compensation**
----------------
The compensation will be a mix of payment per video plus a 45% affiliate commission on all course sales. The amount of upfront payment per video is based on your experience creating TikTok content.
Based on previous creators you can expect around $4000/month in affiliate commissions after your first month from 2\-5 hours of work per week and up to $20000/month after your first 3 months.
In addition to making a significant income on the side you'll also be building your personal brand on social media and generating a following for yourself.
**Next Steps To Apply**
-----------------------
We are choosing who we hire solely based on the sample video submitted in the application.
* Reference this video: https://www.tiktok.com/@cutthetech/video/7423051428324838702
* Replicate the video above as closely as possible using a similar camera angle and length of the video. Keep the text on screen similar but change it to match your own story.
* Upload the video to TikTok and submit the link to it in the application. We will review all applicants and let you know if we'd like to move forward.
PS: There may be multiple job postings for the same position but only with different titles. Please only apply to one.|~|indeed
1 Job ID|~|Job Title (Primary)|~|Company Name|~|Industry|~|Experience Level|~|Job Type|~|Is Remote|~|Currency|~|Salary Min|~|Salary Max|~|Date Posted|~|Location City|~|Location State|~|Location Country|~|Job URL|~|Job Description|~|Job Source,in-8e0332ef3363f9b6|~|IT Support - TikTok Creator|~|CourseCareers|~|Not Provided|~|Not Provided|~|FULL_TIME|~|True|~|USD|~|4000.0|~|20000.0|~|2025-04-14|~|Unknown|~|GA|~|US|~|https://www.indeed.com/viewjob?jk=8e0332ef3363f9b6|~|**About the Role**
2 ------------------
3 This is a part\-time remote freelance position where anyone with previous experience working in IT Support can make additional income creating simple TikTok videos about their job.
4 You'll be introducing new people to a career in IT and teaching them how they can land their first position in help desk by going through our affordable online course.
5 You will be given a complete guide to follow for creating content on TikTok including exact video scripts to create and 1:1 feedback on ways to improve.
6 **What You'll Need**
7 --------------------
8 * Must have previous experience working in IT Support. Preferably currently working in the role.
9 * Previous experience creating TikTok content is a plus but not required.
10 **Compensation**
11 ----------------
12 The compensation will be a mix of payment per video plus a 45% affiliate commission on all course sales. The amount of upfront payment per video is based on your experience creating TikTok content.
13 Based on previous creators you can expect around $4000/month in affiliate commissions after your first month from 2\-5 hours of work per week and up to $20000/month after your first 3 months.
14 In addition to making a significant income on the side you'll also be building your personal brand on social media and generating a following for yourself.
15 **Next Steps To Apply**
16 -----------------------
17 We are choosing who we hire solely based on the sample video submitted in the application.
18 * Reference this video: https://www.tiktok.com/@cutthetech/video/7423051428324838702
19 * Replicate the video above as closely as possible using a similar camera angle and length of the video. Keep the text on screen similar but change it to match your own story.
20 * Upload the video to TikTok and submit the link to it in the application. We will review all applicants and let you know if we'd like to move forward.
21 PS: There may be multiple job postings for the same position but only with different titles. Please only apply to one.|~|indeed,go-yiukjIh3eVWiiXcRAAAAAA==|~|Help Desk Technician|~|Red River Technology|~|Not Provided|~|Not Provided|~|Not Provided|~|True|~|Not Provided|~|Not Provided|~|Not Provided|~|2025-04-14|~|Chantilly|~|VA|~|Unknown|~|https://onmogul.com/jobs/help-desk-technician-b976aa9c-4295-46f1-8fd6-03da3bff596c?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic|~|Red River Managed Services seeks selfless humble and team-oriented people that are always willing to support the success of their colleagues over their own. We enjoy working with people that can make wise decisions relying on data experience and collaboration. We seek individuals who are open to giving and receiving feedback through a willingness to share learnings.
22 At Red River we provide a welcoming and positive workplace where everyone feels valued and able to do their best work fostering a one-team mentality. We want people that embrace new ideas and are passionate about innovation and brainstorming better solutions. This in turn fosters a means to overcome self-doubt and respectfully challenge the status quo while pursuing a career of providing exceptional client service.
23 Red River breeds curiosity by providing a work environment that values listening with intent an eagerness to learn and respects others’ ideas while remaining humble about their own knowledge gaps. This translates into a client-centric culture that anticipates needs with an urgency to resolve issues and builds long-term client relationships.
24 To be part of our company you must be capable of thriving in change with a passion for being challenged. Here are the characteristics of the perfect candidate for this role. If you are selected for interview within Red River we ask that you come prepared to discuss how you embrace and reflect the following requirements:
25 • Selflessness — You are humble when searching for the best ideas; you seek what’s best for Red River; you discern how your actions could affect others; you seek to make those around you successful.
26 • Judgment — You do not make short term fixes that jeopardize long term solutions; you make wise decisions despite ambiguity relying on training experience and collaboration with others; you rely on data to inform your intuition and decisions.
27 • Candor — You willingly receive and give feedback; you are open about what’s working and what needs to improve; you admit mistakes openly and share learnings widely.
28 • Creativity — You welcome new ideas; you are passionate and persistent in pursuit of better ways to do things and more innovative solutions; you value “brainstorming” as an expression.
29 • Courage — You overcome self-doubt and/or fear to always search for the truth; you are willing to risk personal failure to help or challenge the status quo in the pursuit of excellence.
30 • Inclusion — You bring an attitude of “positive intent” and welcoming nature to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.
31 • Curiosity — You listen intently and with a purpose to understand; you learn rapidly and eagerly; you are as interested in other people’s ideas as your own; you’re humble about what you don’t yet know.
32 • Empathy — You take the time to understand the client’s issue and perspective; you anticipate client needs you address client needs effectively you make them feel valued and understood; you work to foster loyalty and a long-term relationship.
33 • Resilience — You thrive in rapidly changing circumstances; you adapt easily to change; you can make fact-based decisions; you know when to include or escalate to others; you embrace a hard challenge.
34 This position is primarily responsible for working on a team within the NOC. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance problem identification and resolution activities as well as growing and developing the organization’s perception with existing customers through exceptional customer service. This position will also assist the NOC engineers with handling any kind of tasks related to network and infrastructure outages. ​
35 This role will support a 24/7 environment only apply if you are willing to work in different shifts (mornings evening and overnight). The official shift will be confirmed prior to a hiring decision being made.
36 Primary Position Tasks:
37 • Must be flexible to work nights and weekends holidays (We are a 24x7x365 call center environment)
38 • Strong ability for communication and collaboration in a high activity and fast paced environment.
39 • Email Administration with basic level of user management including configuring new accounts password resets and troubleshooting user login profile and permission issues
40 • Maintaining standards and documentation on an ongoing basis as products and technologies evolve
41 • Accept customer calls alerts and escalations from the NOC engineers
42 • Follow trouble shooting Standards Operating Procedures (SOPs)
43 • Act as the point of contact for customer incidents reported by telephone email and remote monitoring tools ensuring all processes and agreed upon standards are followed. This includes performing system analysis techniques to consult with end users and determining the hardware and software system functional specifications.
44 • Consistently meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals.
45 • Engage in IT certification programs to develop subject matter expertise
46 • Work with NOC team with a focused direction on calls and SLA management while adding value and contributing to overall team performance.
47 • Maintain accuracy of all reports/audits and client documentation based on Red River and customer defined system specifications. Ensure log entries to the ticketing system are accurate concise and timely to meet the SLAs (service-level agreement).
48 • Exercise sound judgment when working outside defined practices and procedures; accurately close incidents for known errors without the need for functional escalation
49 • Escalate potential areas for improvement to standard operating procedures (SOPs) to team leadership.
50 • Keep current on new releases updates and changes to Customer Run Book content
51 • Continually pursue on-going training and development opportunities to advance skill sets and in turn ability to effectively deliver to customers.
52 • Maintain clear understanding of the interdependencies that problem change and configuration managements processes have on good incidents management practices.
53 • Other business duties as assigned
54 Minimum Education/Certification/Experience Requirements:
55 • Bachelor’s degree desired Computer Science Engineering or other technical degree or equivalent experience
56 • Desired certifications: CompTIA A+ Network+ OR Microsoft MCSA certifications
57 • Minimum 1 years of IT experience with IT administration and support experience with windows administration and management of Active Directory DHCP DNS Group policy
58 • High level experience and knowledge of Windows and Mac operating systems
59 Preferred Education/Certification/Experience:
60 • Previous Experience in a fast-paced consulting or MSP environment as plus
61 • Basic domain functionality experience with Active Directory functionalities Group Policy DNS and DHCP
62 • Experience with desktop operating systems
63 Knowledge Skills and Abilities:
64 • Basic knowledge of Backup Solutions
65 • Basic knowledge of troubleshooting Remote Desktop Services and VPN
66 • Basic understanding of core network components
67 • Basic virtualization Administration and architecture knowledge such as rebooting virtual machines allocating necessary resources and maintaining the hypervisor
68 • Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes.
69 • This position requires dedication persistence effective utilization of provided resources and the ability to deliver superior customer service.
70 • Proven ability to utilize CRM data product documentation and other resources to research and resolve client technical issues.
71 • IT hardware/software knowledge with previous work experience in Windows and Unix/Linux-based environments
72 • Strong understanding of hardware and software compatibility (i.e. rev. levels firmware versions etc.) installation and configuration
73 • Strong working knowledge of servers (physical and virtual) enterprise backup applications SAN and network infrastructure
74 • Strong consulting and communication skills 
75 • Confidence and experience in front of clients 
76 • Strong ability to work in a team-based environment 
77 • Ability to be a self-starter and possess good time management skills 
78 Basic Qualifications:
79 • U.S. Citizenship Required
80 Red River offers a competitive salary excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company please submit your resume and cover letter (optional).
81 EOE M/F/DISABLED/Vet
82 Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.
83 In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the American’s with Disabilities Act of 1990 applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.
84 Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.|~|google,go-Rqo_HMnx9TihOFrrAAAAAA==|~|Help Desk Technician I|~|Epsilon Inc|~|Not Provided|~|Not Provided|~|Not Provided|~|True|~|Not Provided|~|Not Provided|~|Not Provided|~|2025-04-09|~|Arlington|~|VA|~|Unknown|~|https://us.bebee.com/job/f77536b913235837de90b9afc39c96ef?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic|~|Epsilon is an IT Services company founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States.
85 Our Mission
86 We are known for our solution-focused and innovative approach aligning technology systems tools and processes with the missions and objectives of our customers.
87 About the Role
88 We are seeking a Help Desk Technician I to join our team in Crystal City VA initially and then transition to Manassas VA within the first year. As a Help Desk Technician I you will be responsible for providing on-site technical support to end users in a large enterprise environment.
89 This role focuses on resolving hardware and software issues and ensuring timely solutions to IT incidents and service requests. You will manage face-to-face interactions documenting all activities in the IT ticketing system.
90 This position involves troubleshooting desktop computers laptops peripherals and software as well as assisting with user account management imaging devices and collaborating with other IT teams for escalations.
91 Responsibilities:
92 • Troubleshoot desktop/laptop hardware operating systems (Windows macOS) and applications (Microsoft Office collaboration tools).
93 • Document and track incidents and requests in the ticketing system ensuring accurate and timely updates.
94 • Assist users via chat email and ticketing systems with login problems password resets and general troubleshooting while adhering to security protocols.
95 • Collaborate with IT teams and escalate complex issues as needed for timely resolution.
96 • Participate in training and knowledge-sharing sessions to stay current on technologies and improve support skills.
97 • Maintain accurate records of hardware inventory ensuring proper asset management.
98 • Assist with IT setup and orientation for new employees ensuring they are properly equipped and onboarded.
99 Requirements:
100 • A U.S. Citizen by requirement of this position.
101 • 1-2 years of experience in a help desk or technical support role with an interest in growing technical expertise.
102 • Hold a current 8570/8140 IAT Level II Certification (CCNA Security CySA+ GICSP GSEC Security+ CE CND SSCP).
103 • Strong problem-solving skills and the ability to provide hands-on support under pressure.
104 • Proficient in troubleshooting hardware issues (desktops laptops printers peripherals) and software problems.
105 • Good verbal and written communication skills with a strong focus on delivering excellent customer service.
106 • Familiarity with IT service management tools and remote support technologies.
107 Additional Requirements:
108 • An active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility.
109 • Will be subject to a federal background investigation.
110 Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. EEO/AA: Disabled/Vets.|~|google,go-UX9PCo91W4YmXULjAAAAAA==|~|Help Desk Technician I - Security Clearance Required. Job in Arlington LilyLifestyle Jobs|~|Epsilon Inc|~|Not Provided|~|Not Provided|~|CONTRACT|~|True|~|Not Provided|~|Not Provided|~|Not Provided|~|2025-04-09|~|Arlington|~|VA|~|Unknown|~|https://jobs.lilylifestyle.co.uk/jobs/help-desk-technician-i-security-clearance-required-arlington-virginia/1624597225-2/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic|~|Help Desk Technician I
111 Who is Epsilon:
112 Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach aligning technology systems tools and processes with the missions and objectives of its customers.
113 Epsilon's headquarters are in Weaverville NC with other corporate offices in Greenville SC Crystal City VA and Denver CO. We have employees in 30+ States across the U.S.
114 Why work for Epsilon:
115 In joining Epsilon's team you will have the opportunity to contribute to Epsilon's business and customer initiatives as well as influence our brand culture through people interaction and technology advancements.
116 Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3000 annually in Professional Development funds. We also offer competitive pay comprehensive benefits through one of the largest national carriers Paid Time Off (PTO) that increases with tenure and has a generous rollover 11 company paid Holidays and 401(k) with immediate contribution.
117 Where you'll work:
118 You will work onsite in Crystal City VA initially and then transition to onsite in Manassas VA within the first year.
119 Our Customer's Mission:
120 Team Epsilon has been chosen to deliver full-spectrum IT and Cyber Security support to a critical and enduring multinational organization within the United States Department of Defense. This DoD organization manages the resourcing development and sustainment of one of our nation's most coveted and capable platforms. Our role in this mission involves managing classified environments supporting international partners and foreign military sales (FMS) clients providing top-tier desk-side support and offering adaptable enterprise infrastructure solutions. Our services ranging from systems administration and network engineering to Information security and data center management are essential to the mission's success so we're looking for team members who are committed to delivering excellence without compromise and who view customer service as a top priority.
121 An average day:
122 As Help Desk Technician I you will be responsible for providing on-site technical support to end users in a large enterprise environment. This role focuses on resolving hardware and software issues and ensuring timely solutions to IT incidents and service requests. You will manage face-to-face interactions documenting all activities in the IT ticketing system. This position involves troubleshooting desktop computers laptops peripherals and software as well as assisting with user account management imaging devices and collaborating with other IT teams for escalations. You will support end-user training contributing to continuous improvement while meeting federal contract objectives. Additionally in this position you will:
123 • Troubleshoot desktop/laptop hardware operating systems (Windows macOS) and applications (Microsoft Office collaboration tools).
124 • Document and track incidents and requests in the ticketing system ensuring accurate and timely updates.
125 • Assist users via chat email and ticketing systems with login problems password resets and general troubleshooting while adhering to security protocols.
126 • Collaborate with IT teams and escalate complex issues as needed for timely resolution.
127 • Participate in training and knowledge-sharing sessions to stay current on technologies and improve support skills.
128 • Maintain accurate records of hardware inventory ensuring proper asset management.
129 • Assist with IT setup and orientation for new employees ensuring they are properly equipped and onboarded.
130 • Ensure service delivery adheres to established service level agreements (SLAs) and performance metrics.Basic Qualifications:
131 • As a requirement of this position all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
132 • 1-2 years of experience in a help desk or technical support role with an interest in growing technical expertise.
133 • Must hold a current 8570/8140 IAT Level II Certification (CCNA Security CySA+ GICSP GSEC Security+ CE CND SSCP)
134 • Strong problem-solving skills and the ability to provide hands-on support under pressure.
135 • Proficient in troubleshooting hardware issues (desktops laptops printers peripherals) and software problems.
136 • Good verbal and written communication skills with a strong focus on delivering excellent customer service.
137 • Familiarity with IT service management tools and remote support technologies.
138 • Experience working in a team environment with a willingness to learn and adapt.
139 • Knowledge of ITIL best practices is a plus.
140 • Relevant certifications (e.g. CompTIA A+ HDI) are desirable but not required.Other Requirements:
141 • Must have an active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility.
142 • Will be subject to a federal background investigation.Physical Demands and Working Conditions:
143 Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:
144 • Requires physical mobility frequent movement between user workstations ability to stand or kneel for periods of time and lift or move equipment with assistance.
145 • Prolonged periods of computer desk work.
146 • Dexterity of hands and fingers to operate a computer keyboard and other computer components.
147 • Speaking and hearing are sufficient to converse and understand conversations both in-person telephone and virtual meetings.
148 • The cognitive skills needed to complete tasks including abilities such as learning remembering focusing categorizing and integrating information for decision-making problem-solving and comprehending.
149 • Ability to learn new tasks remember processes maintain focus complete tasks independently make timely decisions in the context of a workflow and the ability to communicate with managers and co-workers.
150 • Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.
151 • Maintain a professional emotional response when working with others.
152 Connect directly with your dedicated recruiter Jon on Epsilon's careers page.
153 Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. EEO/AA: Disabled/Vets.
154 Please click here to review your rights under EEO policy.
155 If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon Inc. please contact our Recruiting department by phone 828-398-5414 or by email careers@ .|~|google,go-dTxGZ0Fr1ENMZse3AAAAAA==|~|IT Help Desk Professional|~|Peraton|~|Not Provided|~|Not Provided|~|Not Provided|~|True|~|Not Provided|~|Not Provided|~|Not Provided|~|2025-04-12|~|Sterling|~|VA|~|Unknown|~|https://us.bebee.com/job/b6dcd5e24725e16868277562afec8ad1?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic|~|Peraton is a next-generation national security company that drives missions of consequence spanning the globe. We are currently seeking an IT Help Desk Professional to join our team of experts.
156 This individual will be responsible for delivering exceptional customer satisfaction by resolving technical issues and meeting end-users' needs. The selected candidate will provide remote phone email and chat troubleshooting support for application desktop network and mobile device issues.
157 • Deliver exceptional customer satisfaction by resolving technical issues and meeting end-users' needs
158 • Provide remote phone email and chat troubleshooting support for application desktop network and mobile device issues|~|google,in-8e0332ef3363f9b6|~|IT Support - TikTok Creator|~|CourseCareers|~|Not Provided|~|Not Provided|~|FULL_TIME|~|True|~|USD|~|4000.0|~|20000.0|~|2025-04-14|~|Unknown|~|GA|~|US|~|https://www.indeed.com/viewjob?jk=8e0332ef3363f9b6|~|**About the Role**
159 ------------------
160 This is a part\-time remote freelance position where anyone with previous experience working in IT Support can make additional income creating simple TikTok videos about their job.
161 You'll be introducing new people to a career in IT and teaching them how they can land their first position in help desk by going through our affordable online course.
162 You will be given a complete guide to follow for creating content on TikTok including exact video scripts to create and 1:1 feedback on ways to improve.
163 **What You'll Need**
164 --------------------
165 * Must have previous experience working in IT Support. Preferably currently working in the role.
166 * Previous experience creating TikTok content is a plus but not required.
167 **Compensation**
168 ----------------
169 The compensation will be a mix of payment per video plus a 45% affiliate commission on all course sales. The amount of upfront payment per video is based on your experience creating TikTok content.
170 Based on previous creators you can expect around $4000/month in affiliate commissions after your first month from 2\-5 hours of work per week and up to $20000/month after your first 3 months.
171 In addition to making a significant income on the side you'll also be building your personal brand on social media and generating a following for yourself.
172 **Next Steps To Apply**
173 -----------------------
174 We are choosing who we hire solely based on the sample video submitted in the application.
175 * Reference this video: https://www.tiktok.com/@cutthetech/video/7423051428324838702
176 * Replicate the video above as closely as possible using a similar camera angle and length of the video. Keep the text on screen similar but change it to match your own story.
177 * Upload the video to TikTok and submit the link to it in the application. We will review all applicants and let you know if we'd like to move forward.
178 PS: There may be multiple job postings for the same position but only with different titles. Please only apply to one.|~|indeed